Coming Home Real Estate L.L.C. Privacy Policy (Dubai, UAE)

Effective Date

Coming Home Real Estate L.L.C., Emirate of Dubai, United Arab Emirates

Company Incorporation: 17 April 2025
Effective Date of the Privacy Policy: 31 Januar 2026


Coming Home Real Estate L.L.C. (“Company”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our website, digital platforms, or services.

We operate under:

We may update this Privacy Policy periodically. Please check this page regularly for the latest version.


1. Data Controller Information

The data controller responsible for your personal data is:

Coming Home Real Estate L.L.C.
Business Bay, Ontario Tower, Office 1701‑06, Dubai, U.A.E.
📧 dubai@cominghome.ae
📞 +971 (0) 4 396 6799


2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Identification & Contact Data

  • Full name

  • Email address

  • Mobile number or landline

  • Address (if provided)

  • Nationality (when required for legal processing)

2.2 Property‑Related Data

  • Property preferences

  • Inquiry information

  • Transaction history

  • Viewing and appointment data

2.3 Verification & Compliance Data

Collected only where required by UAE law (DLD/RERA/AML):

  • Emirates ID, passport copy, visa

  • Proof of address

  • Proof of funds / bank information

  • Beneficial ownership details

  • Any documents required for tenancy (Ejari) or off‑plan purchase (Oqood/Escrow)

2.4 Technical & Website Data

  • Cookies

  • IP address

  • Browser type

  • Usage and interaction data

  • Device information

2.5 Marketing Preferences

  • Opt‑in/opt‑out status

  • Communication channel preferences


3. How We Collect Personal Data

We collect data through:

  • Website forms

  • WhatsApp, SMS, calls or emails

  • In‑person interactions

  • Trakheesi/Madmoun verification interactions

  • CRM platforms

  • Third‑party property portals

  • AML and KYC compliance checks (when legally required)


4. Legal Basis for Processing (UAE PDPL)

We process your data under the following lawful bases:

4.1 Contractual necessity

To provide real‑estate brokerage, advisory, marketing, or related services.

4.2 Legal obligations

To comply with:

  • UAE AML/CFT laws for DNFBPs

  • DLD/RERA rules

  • Ejari requirements

  • Escrow/off‑plan regulations

  • Trakheesi/Madmoun verification compliance

4.3 Legitimate interests

To operate, improve, and secure our business operations and digital platforms.

4.4 Consent (when required)

For marketing communications and when processing sensitive information
(Consent may be withdrawn at any time.)


5. How We Use Your Personal Data

We use your information to:

  • Respond to inquiries and match you with suitable properties

  • Facilitate property transactions, tenancy procedures, and documentation

  • Conduct AML/CFT identification checks where required

  • Process Ejari registrations or coordinate with DLD/RERA when needed

  • Maintain CRM records and communication history

  • Improve our website, tools, and digital experience

  • Send service updates, offers, or promotions (only with your consent)

  • Fulfill legal and regulatory obligations


6. Sharing Your Personal Data

We do not sell your personal data.

We may share your data only with:

6.1 Regulated Third Parties

  • Developers

  • Banks & mortgage providers

  • Property management firms

  • DLD trustee offices

  • Approved holiday‑home operators

  • Fit‑out & interior design partners

6.2 Legal & Regulatory Bodies

We may share information with:

  • DLD / RERA

  • UAE authorities (e.g., AML/CFT regulators)

  • Courts or dispute resolution authorities
    When required by UAE law.

6.3 Service Providers

We may use secure partners for:

  • CRM systems

  • Cloud hosting

  • Website analytics

  • Email/SMS marketing tools (with opt‑out ability)

All partners are contractually required to protect your data.


7. International Data Transfers

Your data may be transferred outside the UAE when:

  • Required to deliver services

  • Stored on secure international cloud platforms

Transfers comply with UAE PDPL requirements, including adequacy tests, contractual safeguards, or explicit consent where necessary.


8. Data Retention

We retain your data only for as long as necessary for:

  • The purpose for which it was collected

  • Legal or regulatory retention periods (e.g., AML requirement: 5 years)

  • Ongoing services or legitimate business requirements

After retention periods expire, your data is securely deleted or anonymized.


9. Cookies

We use cookies to:

  • Improve website functionality

  • Analyse visitor traffic

  • Personalize browsing experience

You may disable cookies through your browser settings, though some features may not work as intended.


10. Security Measures

We implement industry‑standard security controls, including:

  • Data encryption (where applicable)

  • Access controls

  • Secure servers and firewalls

  • Regular security audits

  • Staff training on data protection and AML compliance

Despite best efforts, no system is fully immune to cyber risks.


11. Your Rights Under UAE PDPL

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally permissible)

  • Request restriction of processing

  • Object to certain processing activities

  • Withdraw consent at any time (for marketing or optional processing)

  • Request a copy of the data we hold

  • Submit a complaint to the UAE Data Office

To exercise your rights, email: dubai@cominghome.ae.


12. Marketing Preferences

  • You may opt out of marketing at any time.

  • If you previously opted in, you can update your preferences via email.

  • We do not send unsolicited communications.


13. Links to Third‑Party Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices.
We encourage you to review their policies before submitting personal data.


14. Children’s Data

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.


15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data:

📧 dubai@cominghome.ae
📞 +971 (0) 4 396 6799
🏢 Business Bay, Ontario Tower, Office 1701‑06, Dubai, U.A.E.