General Terms and Conditions (GTC)

Effective Date

Sep 26, 2025

Coming Home Real Estate L.L.C


1. Introduction

These General Terms and Conditions (“GTC”) apply to all services provided by Coming Home Real Estate L.L.C, based in Dubai, United Arab Emirates (“the Company”, “we”, “us”), to our clients (“the Client”, “you”).

By using our services, website, or digital platforms, you agree to these GTC. Individual written agreements take priority over these GTC.

We may update this GTC from time to time, so please check this page regularly. This version is effective from 26th of September 2025.


2. Definitions

  • Company: Coming Home Real Estate L.L.C

  • Client: Any person or entity using our services

  • Platforms: Our website, newsletters, and social media accounts

  • Third-Party Providers: External licensed partners (e.g., banks, developers, government authorities)


3. Scope

These GTC apply to all services, whether provided online, by phone, or in person. Any exceptions require our written approval.


4. Contracts and Services

A contract is valid once the Client accepts an offer and we confirm it. This may be done verbally, in writing, or electronically.

Our services may include:

  • Property Search & Acquisition Support - Assistance with identifying, evaluating, and securing suitable residential or commercial properties, including off-plan and secondary market opportunities

  • Rental Services - Guidance and support in marketing, leasing, and tenant management

  • Financing & Banking Support (via trusted partners) - Introduction to licensed banks and financial institutions for mortgage solutions, account opening, and financing arrangements

  • Interior Design, Furnishing & Fit-Out (via trusted partners) - We offer comprehensive in-house expertise in design concepts, furnishing, and complete fit-out services - all strategically tailored to meet each client’s specific requirements

  • Vacation Homes & Property Management (via partners) - Access to reliable providers for vacation rental services, ensuring seamless ownership and optimal returns

  • Property Management Services - Through trusted partners


5. Responsibilities

  • Our Duty: We provide services professionally and with due care

  • Your Duty: You must provide complete and accurate information. We are not responsible for delays caused by missing or incorrect details

  • Third Parties: We are not liable for actions or decisions made by third-party providers (e.g., banks, developers, government offices)


6. Fees and Payments

  • Fees are due upon contract confirmation, and services begin after payment

  • Payments can be made in AED or EUR to our designated accounts, or via approved payment providers

  • A 5% VAT applies to UAE residents

  • Late Payment: We may suspend services and charge interest as per UAE law

  • Refunds: Payments are generally non-refundable unless required by law


7. Intellectual Property

All content (texts, graphics, logos, videos) is protected by law. Copying, publishing, or distributing it without our written consent is prohibited. Unauthorized use may result in legal action.


8. Liability

We are not liable for:

  • Technical errors or downtime

  • Force majeure events (e.g., natural disasters, political changes)

  • Issues caused by third-party providers

  • External content accessed via links

Our liability is limited to what is required by UAE law.


9. Termination

  • Termination is only possible for valid reasons and with our written approval

  • If you end the contract early, the agreed fees remain payable. Services already provided are non-refundable.


10. Changes to GTC

We may update these GTC. Changes become valid 14 days after publication (on our website or by email). If you do not agree, you may terminate your contract within the applicable notice period.


11. Governing Law

These GTC are subject to UAE law. The place of jurisdiction is Dubai, UAE. Both parties are encouraged to first attempt an amicable solution (e.g., mediation or arbitration). The language of proceedings is English (or German if agreed).


12. Communication

You can contact us via:

📧 dubai@cominghome.ae
📞 +971 (0) 4 396 6799

We aim to respond within two business days.


13. Social Media

Facebook: https://www.facebook.com/cominghomedubai/

Instagram: https://www.instagram.com/ComingHomeDubai/

Pinterest: https://www.pinterest.com/cominghomedubai/

Twitter/X: https://x.com/ComingHomeDubai

YouTube: https://www.youtube.com/@cominghomedubai/

Linkedin:

TikTok:


14. Final Provisions

These GTC form the complete agreement between you and us. Previous agreements are replaced by this version. If any clause is invalid, the rest remain valid, and the invalid clause will be replaced by a lawful one with similar intent.